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Discovering Conversational Dependencies between Messages in Dialogs
December 08, 2016 ยท Declared Dead ยท ๐ AAAI Conference on Artificial Intelligence
"No code URL or promise found in abstract"
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Authors
Wenchao Du, Pascal Poupart, Wei Xu
arXiv ID
1612.02801
Category
cs.CL: Computation & Language
Citations
17
Venue
AAAI Conference on Artificial Intelligence
Last Checked
4 months ago
Abstract
We investigate the task of inferring conversational dependencies between messages in one-on-one online chat, which has become one of the most popular forms of customer service. We propose a novel probabilistic classifier that leverages conversational, lexical and semantic information. The approach is evaluated empirically on a set of customer service chat logs from a Chinese e-commerce website. It outperforms heuristic baselines.
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