Designing for Health Chatbots
February 24, 2019 Β· Declared Dead Β· π arXiv.org
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Authors
Ahmed Fadhil, Gianluca Schiavo
arXiv ID
1902.09022
Category
cs.HC: Human-Computer Interaction
Cross-listed
cs.CY
Citations
51
Venue
arXiv.org
Last Checked
3 months ago
Abstract
Building conversational agents have many technical, design and linguistic challenges. Other more complex elements include using emotionally intelligent conversational agent to build trust with the individuals. In this chapter, we introduce the nature of conversational user interfaces (CUIs) for health and describe UX design principles informed by a systematic literature review of relevant research works. We analyze scientific literature in conversational interfaces and chatterbots, providing a survey of major studies and describing UX design principles and interaction patterns.
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