Release early, release often, and watch your users' emotions
June 14, 2019 Β· Declared Dead Β· π IEEE Software
"No code URL or promise found in abstract"
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Authors
Daniel Martens, Walid Maalej
arXiv ID
1906.06403
Category
cs.SE: Software Engineering
Citations
29
Venue
IEEE Software
Last Checked
4 months ago
Abstract
App stores are highly competitive markets, sometimes offering dozens of apps for a single use case. Unexpected app changes such as a feature removal might incite even loyal users to explore alternative apps. Sentiment analysis tools can help monitor users' emotions expressed, e.g., in app reviews or tweets. We found that these emotions include four recurring patterns corresponding to the app releases. Based on these patterns and online reports about popular apps, we derived five release lessons to assist app vendors maintain positive emotions and gain competitive advantages.
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