Deriving a Usage-Independent Software Quality Metric

Context:The extent of post-release use of software affects the number of faults, thus biasing quality metrics and adversely affecting associated decisions. The proprietary nature of usage data limited deeper exploration of this subject in the past. Objective: To determine how software faults and software use are related and how an accurate quality measure can be designed. Method: New users, usage intensity, usage frequency, exceptions, and release date and duration measured for complex proprietary mobile applications for Android and iOS. Utilized Bayesian Network and Random Forest models to explain the interrelationships and to derive the usage independent release quality measure. Investigated the interrelationship among various code complexity measures, usage (downloads), and number of issues for 520 NPM packages and derived a usage-independent quality measure from these analyses, applied it on 4430 popular NPM packages to construct timelines for comparing the perceived quality (issues) and our derived measure of quality for these packages.Results: We found the number of new users to be the primary factor determining the number of exceptions, and found no direct link between the intensity and frequency of software usage and software faults. Release quality expressed as crashes per user was independent of other usage-related predictors, thus serving as a usage independent measure of software quality. Usage also affected quality in NPM, where downloads were strongly associated with numbers of issues, even after taking the other code complexity measures into consideration. Conclusions: We expect our result and our proposed quality measure will help gauge release quality of a software more accurately and inspire further research in this area.