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QnAMaker: Data to Bot in 2 Minutes
March 19, 2020 Β· Declared Dead Β· π The Web Conference
"No code URL or promise found in abstract"
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Authors
Parag Agrawal, Tulasi Menon, Aya Kamel, Michel Naim, Chaikesh Chouragade, Gurvinder Singh, Rohan Kulkarni, Anshuman Suri, Sahithi Katakam, Vineet Pratik, Prakul Bansal, Simerpreet Kaur, Neha Rajput, Anand Duggal, Achraf Chalabi, Prashant Choudhari, Reddy Satti, Niranjan Nayak
arXiv ID
2003.08553
Category
cs.IR: Information Retrieval
Cross-listed
cs.CL
Citations
9
Venue
The Web Conference
Last Checked
4 months ago
Abstract
Having a bot for seamless conversations is a much-desired feature that products and services today seek for their websites and mobile apps. These bots help reduce traffic received by human support significantly by handling frequent and directly answerable known questions. Many such services have huge reference documents such as FAQ pages, which makes it hard for users to browse through this data. A conversation layer over such raw data can lower traffic to human support by a great margin. We demonstrate QnAMaker, a service that creates a conversational layer over semi-structured data such as FAQ pages, product manuals, and support documents. QnAMaker is the popular choice for Extraction and Question-Answering as a service and is used by over 15,000 bots in production. It is also used by search interfaces and not just bots.
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