Query Expansion and Entity Weighting for Query Reformulation Retrieval in Voice Assistant Systems

Voice assistants such as Alexa, Siri, and Google Assistant have become increasingly popular worldwide. However, linguistic variations, variability of speech patterns, ambient acoustic conditions, and other such factors are often correlated with the assistants misinterpreting the user's query. In order to provide better customer experience, retrieval based query reformulation (QR) systems are widely used to reformulate those misinterpreted user queries. Current QR systems typically focus on neural retrieval model training or direct entities retrieval for the reformulating. However, these methods rarely focus on query expansion and entity weighting simultaneously, which may limit the scope and accuracy of the query reformulation retrieval. In this work, we propose a novel Query Expansion and Entity Weighting method (QEEW), which leverages the relationships between entities in the entity catalog (consisting of users' queries, assistant's responses, and corresponding entities), to enhance the query reformulation performance. Experiments on Alexa annotated data demonstrate that QEEW improves all top precision metrics, particularly 6% improvement in top10 precision, compared with baselines not using query expansion and weighting; and more than 5% improvement in top10 precision compared with other baselines using query expansion and weighting.