A Review of Research on Civic Technology: Definitions, Theories, History and Insights

April 25, 2022 · The Cartographer · 🏛 arXiv.org

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Authors Weiyu Zhang, Gionnieve Lim, Simon Perrault, Chuyao Wang arXiv ID 2204.11461 Category cs.CY: Computers & Society Cross-listed cs.HC Citations 3 Venue arXiv.org Last Checked 4 days ago

Abstract

There have been initiatives that take advantage of information and communication technologies to serve civic purposes, referred to as civic technologies (Civic Tech). In this paper, we present a review of 224 papers from the ACM Digital Library focusing on Computer Supported Cooperative Work and Human-Computer Interaction, the key fields supporting the building of Civic Tech. Through this review, we discuss the concepts, theories and history of civic tech research and provide insights on the technological tools, social processes and participation mechanisms involved. Our work seeks to direct future civic tech efforts to the phase of by the citizens.