A Systematic Review of Ethical Concerns with Voice Assistants

Since Siri's release in 2011 there have been a growing number of AI-driven domestic voice assistants that are increasingly being integrated into devices such as smartphones and TVs. But as their presence has expanded, a range of ethical concerns has been identified around the use of voice assistants, such as the privacy implications of having devices that are always listening and the ways that these devices are integrated into the existing social order of the home. This has created a burgeoning area of research across a range of fields including computer science, social science, and psychology. This paper takes stock of the foundations and frontiers of this work through a systematic literature review of 117 papers on ethical concerns with voice assistants. In addition to analysis of nine specific areas of concern, the review measures the distribution of methods and participant demographics across the literature. We show how some concerns, such as privacy, are operationalized to a much greater extent than others like accessibility, and how study participants are overwhelmingly drawn from a small handful of Western nations. In so doing we hope to provide an outline of the rich tapestry of work around these concerns and highlight areas where current research efforts are lacking.