"Mango Mango, How to Let The Lettuce Dry Without A Spinner?": Exploring User Perceptions of Using An LLM-Based Conversational Assistant Toward Cooking Partner

October 09, 2023 Β· Declared Dead Β· πŸ› Proc. ACM Hum. Comput. Interact.

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Authors Szeyi Chan, Jiachen Li, Bingsheng Yao, Amama Mahmood, Chien-Ming Huang, Holly Jimison, Elizabeth D Mynatt, Dakuo Wang arXiv ID 2310.05853 Category cs.HC: Human-Computer Interaction Citations 13 Venue Proc. ACM Hum. Comput. Interact. Last Checked 4 months ago
Abstract
The rapid advancement of Large Language Models (LLMs) has created numerous potentials for integration with conversational assistants (CAs) assisting people in their daily tasks, particularly due to their extensive flexibility. However, users' real-world experiences interacting with these assistants remain unexplored. In this research, we chose cooking, a complex daily task, as a scenario to explore people's successful and unsatisfactory experiences while receiving assistance from an LLM-based CA, Mango Mango. We discovered that participants value the system's ability to offer customized instructions based on context, provide extensive information beyond the recipe, and assist them in dynamic task planning. However, users expect the system to be more adaptive to oral conversation and provide more suggestive responses to keep them actively involved. Recognizing that users began treating our LLM-CA as a personal assistant or even a partner rather than just a recipe-reading tool, we propose five design considerations for future development.
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