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Understanding Driver Agency in RideSharing
December 31, 2023 Β· Declared Dead Β· π arXiv.org
"No code URL or promise found in abstract"
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Authors
Iyadunni Adenuga, Benjamin Hanrahan
arXiv ID
2401.00356
Category
cs.HC: Human-Computer Interaction
Cross-listed
cs.CY
Citations
0
Venue
arXiv.org
Last Checked
5 months ago
Abstract
Agency is an important human characteristic that users of automated complex technologies are usually denied. This affects the user's experience leading to decreased satisfaction and productivity. In this paper, we consider the ridesharing context and interviewed 7 drivers to understand the controls that would improve the agency they feel. The results show that they desire transparency, community and an effective ability to seek redress.
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