Does Documentation Matter? An Empirical Study of Practitioners' Perspective on Open-Source Software Adoption

In recent years, open-source software (OSS) has become increasingly prevalent in developing software products. While OSS documentation is the primary source of information provided by the developers' community about a product, its role in the industry's adoption process has yet to be examined. We conducted semi-structured interviews and an online survey to provide insight into this area. Based on interviews and survey insights, we developed a topic model to collect relevant information from OSS documentation automatically. Additionally, according to our survey responses regarding challenges associated with OSS documentation, we propose a novel information augmentation approach, DocMentor, by combining OSS documentation corpus TF-IDF scores and ChatGPT. Through explaining technical terms and providing examples and references, our approach enhances the documentation context and improves practitioners' understanding. Our tool's effectiveness is assessed by surveying practitioners.