Why am I Still Seeing This: Measuring the Effectiveness Of Ad Controls and Explanations in AI-Mediated Ad Targeting Systems

Recently, Meta has shifted towards AI-mediated ad targeting mechanisms that do not require advertisers to provide detailed targeting criteria, likely driven by excitement over AI capabilities as well as new data privacy policies and targeting changes agreed upon in civil rights settlements. At the same time, Meta has touted their ad preference controls as an effective mechanism for users to control the ads they see. Furthermore, Meta markets their targeting explanations as a transparency tool that allows users to understand why they saw certain ads and inform actions to control future ads. Our study evaluates the effectiveness of Meta's "See less" ad control and the actionability of ad targeting explanations following the shift to AI-mediated targeting. We conduct a large-scale study, randomly assigning participants to mark "See less" to Body Weight Control or Parenting topics, and collecting the ads and targeting explanations Meta shows to participants before and after the intervention. We find that utilizing the "See less" ad control for the topics we study does not significantly reduce the number of ads shown by Meta on these topics, and that the control is less effective for some users whose demographics are correlated with the topic. Furthermore, we find that the majority of ad targeting explanations for local ads made no reference to location-specific targeting criteria, and did not inform users why ads related to the topics they marked to "See less" of continued to be delivered. We hypothesize that the poor effectiveness of controls and lack of actionability in explanations are the result of the shift to AI-mediated targeting, for which explainability and transparency tools have not yet been developed. Our work thus provides evidence for the need of new methods for transparency and user control, suitable and reflective of increasingly complex AI-mediated ad delivery systems.