Utilizing Multimodal Data for Edge Case Robust Call-sign Recognition and Understanding

Operational machine-learning based assistant systems must be robust in a wide range of scenarios. This hold especially true for the air-traffic control (ATC) domain. The robustness of an architecture is particularly evident in edge cases, such as high word error rate (WER) transcripts resulting from noisy ATC recordings or partial transcripts due to clipped recordings. To increase the edge-case robustness of call-sign recognition and understanding (CRU), a core tasks in ATC speech processing, we propose the multimodal call-sign-command recovery model (CCR). The CCR architecture leads to an increase in the edge case performance of up to 15%. We demonstrate this on our second proposed architecture, CallSBERT. A CRU model that has less parameters, can be fine-tuned noticeably faster and is more robust during fine-tuning than the state of the art for CRU. Furthermore, we demonstrate that optimizing for edge cases leads to a significantly higher accuracy across a wide operational range.