Explaining GitHub Actions Failures with Large Language Models: Challenges, Insights, and Limitations

GitHub Actions (GA) has become the de facto tool that developers use to automate software workflows, seamlessly building, testing, and deploying code. Yet when GA fails, it disrupts development, causing delays and driving up costs. Diagnosing failures becomes especially challenging because error logs are often long, complex and unstructured. Given these difficulties, this study explores the potential of large language models (LLMs) to generate correct, clear, concise, and actionable contextual descriptions (or summaries) for GA failures, focusing on developers' perceptions of their feasibility and usefulness. Our results show that over 80\% of developers rated LLM explanations positively in terms of correctness for simpler/small logs. Overall, our findings suggest that LLMs can feasibly assist developers in understanding common GA errors, thus, potentially reducing manual analysis. However, we also found that improved reasoning abilities are needed to support more complex CI/CD scenarios. For instance, less experienced developers tend to be more positive on the described context, while seasoned developers prefer concise summaries. Overall, our work offers key insights for researchers enhancing LLM reasoning, particularly in adapting explanations to user expertise.