Systematic Literature Review of Automation and Artificial Intelligence in Usability Issue Detection
April 02, 2025 Β· Declared Dead Β· π arXiv.org
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Authors
Eduard Kuric, Peter Demcak, Matus Krajcovic, Jan Lang
arXiv ID
2504.01415
Category
cs.HC: Human-Computer Interaction
Cross-listed
cs.SE
Citations
2
Venue
arXiv.org
Last Checked
4 months ago
Abstract
Usability issues can hinder the effective use of software. Therefore, various techniques are deployed to diagnose and mitigate them. However, these techniques are costly and time-consuming, particularly in iterative design and development. A substantial body of research indicates that automation and artificial intelligence can enhance the process of obtaining usability insights. In our systematic review of 155 publications, we offer a comprehensive overview of the current state of the art for automated usability issue detection. We analyze trends, paradigms, and the technical context in which they are applied. Finally, we discuss the implications and potential directions for future research.
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