Systematic Literature Review of Automation and Artificial Intelligence in Usability Issue Detection

April 02, 2025 Β· Declared Dead Β· πŸ› arXiv.org

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Authors Eduard Kuric, Peter Demcak, Matus Krajcovic, Jan Lang arXiv ID 2504.01415 Category cs.HC: Human-Computer Interaction Cross-listed cs.SE Citations 2 Venue arXiv.org Last Checked 4 months ago
Abstract
Usability issues can hinder the effective use of software. Therefore, various techniques are deployed to diagnose and mitigate them. However, these techniques are costly and time-consuming, particularly in iterative design and development. A substantial body of research indicates that automation and artificial intelligence can enhance the process of obtaining usability insights. In our systematic review of 155 publications, we offer a comprehensive overview of the current state of the art for automated usability issue detection. We analyze trends, paradigms, and the technical context in which they are applied. Finally, we discuss the implications and potential directions for future research.
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