GRIT: Graph-based Recall Improvement for Task-oriented E-commerce Queries

Many e-commerce search pipelines have four stages, namely: retrieval, filtering, ranking, and personalized-reranking. The retrieval stage must be efficient and yield high recall because relevant products missed in the first stage cannot be considered in later stages. This is challenging for task-oriented queries (queries with actionable intent) where user requirements are contextually intensive and difficult to understand. To foster research in the domain of e-commerce, we created a novel benchmark for Task-oriented Queries (TQE) by using LLM, which operates over the existing ESCI product search dataset. Furthermore, we propose a novel method 'Graph-based Recall Improvement for Task-oriented queries' (GRIT) to address the most crucial first-stage recall improvement needs. GRIT leads to robust and statistically significant improvements over state-of-the-art lexical, dense, and learned-sparse baselines. Our system supports both traditional and task-oriented e-commerce queries, yielding up to 6.3% recall improvement. In the indexing stage, GRIT first builds a product-product similarity graph using user clicks or manual annotation data. During retrieval, it locates neighbors with higher contextual and action relevance and prioritizes them over the less relevant candidates from the initial retrieval. This leads to a more comprehensive and relevant first-stage result set that improves overall system recall. Overall, GRIT leverages the locality relationships and contextual insights provided by the graph using neighboring nodes to enrich the first-stage retrieval results. We show that the method is not only robust across all introduced parameters, but also works effectively on top of a variety of first-stage retrieval methods.