Modeling the quantum-like dynamics of human reliability ratings in Human-AI interactions by interaction dependent Hamiltonians

As our information environments become ever more powered by artificial intelligence (AI), the phenomenon of trust in a human's interactions with this intelligence is becoming increasingly pertinent. For example, in the not too distant future, there will be teams of humans and intelligent robots involved in dealing with the repercussions of high-risk disaster situations such as hurricanes, earthquakes, or nuclear accidents. Even in such conditions of high uncertainty, humans and intelligent machines will need to engage in shared decision making, and trust is fundamental to the effectiveness of these interactions. A key challenge in modeling the dynamics of this trust is to provide a means to incorporate sensitivity to fluctuations in human trust judgments. In this article, we explore the ability of Quantum Random Walk models to model the dynamics of trust in human-AI interactions, and to integrate a sensitivity to fluctuations in participant trust judgments based on the nature of the interaction with the AI. We found that using empirical parameters to inform the use of different Hamiltonians can provide a promising means to model the evolution of trust in Human-AI interactions.