Can AI Explanations Make You Change Your Mind?

August 11, 2025 Β· Declared Dead Β· πŸ› arXiv.org

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Authors Laura Spillner, Rachel Ringe, Robert Porzel, Rainer Malaka arXiv ID 2508.08158 Category cs.HC: Human-Computer Interaction Cross-listed cs.AI Citations 0 Venue arXiv.org Last Checked 5 months ago
Abstract
In the context of AI-based decision support systems, explanations can help users to judge when to trust the AI's suggestion, and when to question it. In this way, human oversight can prevent AI errors and biased decision-making. However, this rests on the assumption that users will consider explanations in enough detail to be able to catch such errors. We conducted an online study on trust in explainable DSS, and were surprised to find that in many cases, participants spent little time on the explanation and did not always consider it in detail. We present an exploratory analysis of this data, investigating what factors impact how carefully study participants consider AI explanations, and how this in turn impacts whether they are open to changing their mind based on what the AI suggests.
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